My husband and I live in Incline Village - where there are plenty of shops that work on cars - but we ONLY take our vehicle repairs and maintenance to Capitol Automotive. From replacing a transmission, water pump, and struts, all the way down to simply getting our oil changed, we know that Marcus, Chris, and the guys will take good care of our RAV4 and Jeep Unlimited - at an incredibly fair price. As a woman, I trust their advice - I don't feel like I need to bring my husband, dad, brother or other guy with me to interpret what they're saying, or to be sure I'm getting a fair deal. They always take time to answer any (even silly) questions I have, and I've never been "upsold" on something that wasn't imminently necessary. When they replaced my struts, they took the time to show me exactly what was wrong, so I didn't have to worry that it maybe wasn't necessary - those puppies were shot, and now I know what a strut is lol (and why I need to avoid the potholes more often lol). My best friend from childhood is a mechanic shop owner down in the Bay Area - and even he thinks they treat my husband and I right! Finally, I like the personal and professional values that the whole crew has there - values like customer service, honesty, compassion (like when I freaked out about needing a new transmission), and helpfulness. It's a rare experience in this day and age, and we will continue to be customers for life because of it.