Fast and friendly. I was referred to Capitol by my tire dealer because I needed an alignment. I didn't know if it needed front and rear or just one of those. I was impressed with their honesty with the news that only the front end was out of alignment. They also did a free inspection of fluids, brakes, etc., and again, said I only needed new windshield wipers. Plus they gave me a good recommendation to get a good breakfast nearby while they did the work.