Took my car in on a Friday for the A/C to be fixed. My husband said it might be the condenser coil. After a week, the tech figured out it was the condenser coil after charging the system twice. It was ordered and a few days later it was fixed. When we went to pick it back up after 13 days, it was parked on a side street unlocked... They did do other 'free' services for fluids and such and the results were posted online for us to see. A week after it was fixed, it got cold and rainy!!! Well, it's ready for next summer! The updates weren't consistent and I did call several times myself. The woman at the service counter was very knowledgeable.