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5

Thanks Susan, hope to see you soon!

- Capitol Automotive
5

Because I am a shop owner I took advantage of the opportunity to visit Capitol Automotive while visiting Carson City. It was great that the owner Marcus is actively involved in the daily operation. The technicians demonstrated a high level of competence and have a lot of experience. The facility is packed with professional tools and equipment that looked brand new because of how well they are maintained. Everyone was hustling and motivated to deliver a quality product and great customer service.

Thanks Robert! It was great to meet you.

- Capitol Automotive
1

I am so disappointed with service I had. When I picked up my car I found out I was charged almost twice what I was quoted just for having a warranty company. Then as I get in my car (unlocked sitting on side of street!) my overhead lights were left on. Now not 24 hours since picking up my car it's broken down but they do not offer towing if that happens. I will never go there or refer anyone to the most expensive auto repair store in town. It was not worth the higher charges!!

I am sorry your dome light was on. I reviewed the security cameras and see that you were able to start your vehicle without assistance. We possibly did not close the door all the way. We typically do not lock the vehicles on Sophia street during the day. All the vehicles we are responsible for are locked in the shop, or in our locked yard, or on occasion in front of the shop, always locked at night. The fees are always more when we work with warranty companies because they require us to spend many hours on the phone with them. For the record we did not charge you any storage fees although you left your vehicle there for 3 weeks. We also allowed you to install your own parts on our property to do the first step of the repair. I am sorry you were not happy with us.

- Capitol Automotive
4

Check their Yelp reviews also hot and a few cold. If you ask what's wrong expect to pay for the diagnosis. If you know what you want done, ask for that. They are a locally owned and run shop. The offer full service automotive repair and maintenance.

Thank you for the review! Yes, testing and diagnosis require the most expensive tools and the most skilled technicians. It saves money in the long run to test and fix the right thing first. If you have any questions about the work that was done or how you were charged please contact me, we want you to be thrilled with our work on your vehicle.

- Capitol Automotive
3

Hi Eric, thank you for your review. We'd love to know what you didn't love about Capitol Automotive. Please let us know if we can be of further assistance.

- Capitol Automotive
5

They are professionals all around. Our (dated) truck drives like it is young again! Well done.

Thanks so much Mark - we appreciate your business!

- Capitol Automotive
5

Great service and people. Always reliable. Only issue was the online appointment system did not work - so I just called for appointment.

Thanks Kate! We are looking into what could have happened to the online system, thanks for making us aware!

- Capitol Automotive
5

Thank you Ely!

- Capitol Automotive
5

The alternator on my wife's car was going out. They quoted me what was a fair price considering the difficulty in getting to the alternator. While they did the preliminary checks, they discovered what might have been an additional problem, and they also managed to save some money by removing the alternator a different way. So, they asked if I wanted them to look into the additional problem. Having saved me money, I immediately took them up on it. Turned out to be nothing, and I was very satisfied with not only their great customer service, but also their attention to detail and willingness to help save me a little money, too! EDIT: four months later, the alternator started going out again. They tested it, confirmed it, and replaced it all in the same day, even with a busy workload, at no cost to me. These people know what it means to care for their customers.

Thanks David we appreciate your business and hope to see you again soon!

- Capitol Automotive
5

Thank you for the 5 star review!

- Capitol Automotive
1000 N Plaza St. Carson City, NV 89701 (775) 227-5752
Capitol Automotive is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Capitol Automotive (775) 227-5752 if you have any issues in accessing any area of our website.