5

Hi Jesus, thank you for bringing the BWM for us for the cooling system issue. We appreciate your business and your review!

- Capitol Automotive
5

I took my car here two times just three weeks apart! (It's got pretty high mileage so it's been having a lot of things come up that I have to get fixed) They do such a good job, fairly inexpensive compared to other places, and they work fast! I don't think I will ever take my car anywhere else to get it worked on. Thank you Capitol Automotive!

Hi Bre, thank you for bringing the Rav 4 to us and for the great review. Hopefully all of the maintenance items you took care will keep it running great for a long time!

- Capitol Automotive
4

Edit: so due to the repair quality I still give 1 star for my experience but 5 stars for their customer service. I spoke to Lisa and the issue has been resolved. So I had capitol auto work on my wife's jeep over winter while I was working. Rarely do we have shops touch our vehicles as we handle our own work, but due to unforseen circumstances we needed a shop to repair it. We had them perform a trans service and make lines for the transmission cooler and diag leaks. Well they said the leak was from a bad trans pan and cut and flared hard lines to repair the trans lines. Well we get recommended a BG brake fluid flush instead of the obvious brakes, tie rods, track bar, hubs and other things we knew needing done, but they marked as OK for their safety check. We take the vehicle back and not even 200 miles after leaving the shop we go up Spooner grade and smell ATF and the cab fills with smoke. Pull over and ATF is everywhere. Have it towed back to my house and look and see a NEW transmission line that wasn't flared and a cut hose spewing fluid. Called and they want me to use their tow service. I say ok and tried 3 times to get a tow to no avail. I patch the jeep up and drive it there safely. They proceed to fight me for the tow check, which they gave me eventually, and tell me they will clean it and repair it. I say ok. I get a call, after being in the shop not even 200miles before and told its fixed but there is another leak. After paying for leak diag on the 1st visit they tell me the neutral safety switch o ring is dumping fluid. They don't just fail someone missed it. I stead they tell me they can fix it for 2 hours of labor and $50 for a $15 part when I have it in for A TOWED COMEBACK. We get the jeep back and it's still covered in ATF. We washed it ourselves since someone can't do their job. Now being about 5 months later, we notice a drop under the jeep and it's more ATF. This time coming from the pan. They couldn't even seal a pan correctly. I spent almost 10years as a mechanic and this is the sloppiest work I've ever seen. I will never go back or recommend them to a soul. First 3 pics are how we got it back and last 6 pics are on 50 on the road.

Mike, thank you for updating the review and for taking the time to speak with you. As we discussed, I'm sorry we let you down and would have liked to have the opportunity to take a look at the vehicle, but completely understand why you would not want to bring it back after your experience. Having a repair fail is always a bad experience for both us and the customer and we apologize again for your experience with us. I know that even the full refund can't compensate you for the extra time you spent dealing with the subsequent breakdown and appreciate your understanding.

- Capitol Automotive
5

They were fast and professional. Gave me good advice and didn't take advantage of a bad situation. I would highly recommend them to everyone!

Hi Rex, thank you for bringing the Honda Odyssey to us. Sorry that we found the timing belt to be broken. Hopefully we can be of service again in the future for a happier reason.

- Capitol Automotive
5

Craig, thanks for bringing the Mini Cooper to us and for the great review!

- Capitol Automotive
5

Capitol Automotive for many years have done all my repairs and maintenance on my Toyota 4Runner and my Ford F150 4x4. Always satisfied with the quality of their work.

Gabriel thank you for bringing these vehicles to us and for the great review. We hope the F-150 and the 4Runner keep running well for many years!

- Capitol Automotive
5

Incredibly helpful and professional! The system they use to show break down of inspection/diagnostics was awesome very helpful descriptive and could be viewed on my phone including pictures so I could see what the issues were. Never felt pressured to do non-vital services. Definitely my new go-to mechanic.

Thanks Niki for the great review and for bringing the Dodge Avenger to us. We appreciate your trust in us!

- Capitol Automotive
5

Fast, efficient service at a fair price on our Rav4 Adventure.

Ron thanks for bringing the very cool Rav4 Adventure to us and for taking the time to leave us a great review.

- Capitol Automotive
5

Never used this business before. My battery had failed and needed to be replaced, along with reset of vehicle software. I talked to real people on the phone! Marcus found the proper replacement battery for me, sent an estimate, and let me know when they were ready to go to work. The car was ready in about 75 minutes. I will absolutely use them again!

Joan, thanks so much for giving us a try and for bringing the Mercedes to us. We are happy that all you needed was a battery and programming. Give us a call if we can be of assistance in the future!

- Capitol Automotive
5

Solid guys, solid business. Told me Straight up what I could and couldn’t do on my car , myself. Recently had a back injury and I can’t do as much as I used to so it’s nice to be able to take my car to an honest mechanic. And get the work done. I’ll be bringing my car back soon for a transmission flush , I have a bmw, they work on European cars with confidence. Most local mechanics will look at your European car and tell you they can work on it but tell you in a way that makes you feel unsure. These guys have a euro tech. That’s all he does. They’ve been around so long they used to advertise with my grandpa‘s race track back in 2006. Never used them before but I’ll be sure to come back when I have a problem. Had an experience about a few weeks earlier with a different mechanic and had the opposite experience.

Thank you for the wonderful review and for bringing the BWM to us. We are very grateful to have our Euro master tech that keeps Carson's BWMs, and Porsche/Audi/VWs humming along. Let us know if we can be of assistance in the future!

- Capitol Automotive
1000 N Plaza St. Carson City, NV 89701 (775) 882-9000
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