Carson City Auto Repair

Normally do my own work on my Land Cruiser but there are certain things that require either tools, or time that I don't have. I contacted Marc and his crew to replace the starter on my 100 Series Land Cruiser due to it being a bit of a bear to get to. His staff was knowledgeable, punctual and happy to oblige when I had specific requests (wanted only OEM parts). The day the work was supposed to be done I received a call from his main technician John regarding the job being a bit more time-consumptive and complex than originally anticipated. They verified with me that it was ok for them to begin work with this increase in time/price due to the complexity BEFORE turning a wrench. After chatting with John a bit about the situation, I gave him some recommendations on enthusiast forums that had some time saving tricks/tips that he utilized to help with the process. They were happy to listen to my cruiser talk (being a Land Cruiser enthusiast) and utilized what I was recommending. Afterwards, when the job was completed, not only did I receive a call confirming completion of the task but also a text with a link to the "overall well-being" of the vehicle as well as an email. They do their own small, multi-point inspection with recommendations on things that they noticed may need attention. After I went to pick-up the vehicle and pay for the service, the cost came out a bit lower than originally anticipated (after the initial call) and they gave me a quick debrief on what happened, was found, and asked if I had any questions or concerns. I would highly recommend them to anyone looking to have work done on their vehicles as the professionalism, cleanliness of shop, and organization all it top notch.

I trust the crew at Capitol Automotive to do what needs to be done on our vehicles. They just worked on our high mileage VW (250k) and I haven’t run this well in years!

This is the third time I've had major work done on my car at Capitol Automotive. Every employee here is great. They don't try to upsell you, explain exactly what they are doing and why they are doing it, and always get my car back to me on the same day. I'd rather never have to see them obviously, but they make it as painless as possible.

Thank you for your prompt reliable service and friendly, courteous attention to your customers. Getting my car in a day earlier than anticipated was a nice surprise.

Great service and very friendly. I like the detail report that is provided, which gives information on what service was performed and what is recommended.

From the moment I walked into Capitol Automotive I could tell it was going to be a good experience. Marcus answered all my questions with a smile and gave me a thorough estimate up front. Tony did excellent work on my vehicle, and they even came in under their estimate! I couldn’t recommend them any higher. I’ll be back!

They upsale repairs not needed immediately. Also if they refuse to to do any repairs such as alignments they will still charge you. Learned a valuable lesson today dealing with Marcus and this shop. DO NOT GO.

Excellent quality...parts and service. Friendly staff.