Made an appointment got an estimate showed up with the car late Friday afternoon to have it repaired was denied service because........ the car could require additional repairs. I explained the only fault was cooling system and am stuck far away from my home in Carmel California asked them to fix the cooling system the response was no. Lost a triple a tow due to this place, the employees at the hotel warned me this was a shady joint I didn’t listen wish I would have. Asked the mechanic to just fix the coolant system and told him I expected no other repairs he responded talking about how they were a reputable shop(asked three people all said they were not but it was just a coolant system so whatever) and they would have to fix the whole car they don’t just do “bandaid” repairs. I had already disconnected the inlet hose to the engine from the coolant system as I tried to flush out a possible air bible myself as well as the electric system to the fan. He described this as “hoses everywhere” it was honestly strange but I wish I had listened to the warnings I got about this shop. Not sure if the guy understands the service industry but the whole goal of it is to provide the desired result for the person engaged in acquiring their desired result. Further more the reputation of the shop is entirely disconnected with if the oil cooling system is fixed at the same time. Big ego from a sleeZy guy
Hi Clayton, I am genuinely sorry for your circumstances. Unfortunately, as we told you on your previous visit, and our service advisor told you yesterday, your vehicle is too dirty inside for me to ask our mechanics to work on. They need to get in the vehicle to repair it and test drive it and I just can't ask them to do that. If there was something we could have done from the outside to get you on your way we would have done that, however, the vehicle is in need of too many repairs in our opinion to get you safely back on the road.
- Capitol Automotive