5

Very friendly and knowledgeable staff. I have finally found a shop that will take care of my vehicle with out all the upscale nonsense you get at other shops!

Hi Roxane thanks for bringing the Jeep Cherokee to us and for the great review! We appreciate your business.

- Capitol Automotive
5

It was an enjoyable quick in and out walk-in got my headlights replaced I'm back on my way thank you

Scott thanks for bringing the Honda Civic to us and for the great review! Keep us in mind next time you need to service your vehicles. Thank you!

- Capitol Automotive
5

They addressed my concerns quickly and effectively. They were very thorough and reasonable about repairs that were most pressing and other items that would wait until a later date if needed.

Jenna thanks for the review and for bringing the vehicle to us. We really appreciate it!

- Capitol Automotive
5

I needed some work done on my engine ASAP and they took the car the same day analyzed it serviced it repaired it all in the same day. I have never in my life had a car service so quickly especially with the multiple issues it had.. very impressed and very happy with the service I'll be returning for sure.

Mollie thank you for the great review and for bringing the Sentra to us. Hopefully that Mass Airflow Sensor will resolve all of the issues! Thanks again!

- Capitol Automotive
5

Desk person was very professional and friendly. Work done quickly and done well. All my dealings with this shop have been very satisfactory.

Keith thank you for your continued business and the great review!

- Capitol Automotive
5

Had some trouble with my truck. I had it towed from another shop who couldn't do the work (not their fault...it's a diesel) to Capitol Automotive in the late morning and spoke with John. He was very professional and courteous, saying they would probably be able to take a look at it the next day and let me know what the results were from the diagnostic. They must have fit it in later that same day because just before 8:00 am the next morning I received a text from Capitol Automotive with a link to a website showing me the results. This gave me the services they felt were mandatory (with a couple different options), pictures of multiple things they checked, and a few other service options that were suggested as well as the associated costs for each service! This system is VERY well done and a great set-up in my opinion. I approved the services I wanted and declined the services I didn't. Easy. I called Capitol Automotive shortly before 9:00 am to see if they could get the parts in and work done in the next couple of days and was delighted to speak with John again. John said they were expecting the parts and would do their best to get it done by this afternoon! Although I don't have my truck back yet, I wanted to get this review out there because of the great service so far. WELL DONE! Gave a 4 star because the work hasn't been finished yet - If I get my truck back and the work is done correctly, definitely will update and be a 5 star. UPDATE - Got my truck back and got to speak with John in-person. Very friendly and professional. I appreciated the extra care and time they took for my vehicle. Updated to 5 stars.

Ace thanks for the fabulous and detailed review - it really explains our process to everyone. Thanks also for bringing the Ram to us. I hope that new brake booster resolves the issue it was having. Everything we do is guaranteed for two years or 24,000 miles. Let us know if you have any questions or issues or if we can provide assistance in the future.

- Capitol Automotive
4

Had some trouble with my truck. I had it towed from another shop who couldn't do the work (not their fault...it's a diesel) to Capitol Automotive in the late morning and spoke with John. He was very professional and courteous, saying they would probably be able to take a look at it the next day and let me know what the results were from the diagnostic. They must have fit it in later that same day because just before 8:00 am the next morning I received a text from Capitol Automotive with a link to a website showing me the results. This gave me the services they felt were mandatory and a few others that were suggested as well as the associated costs for each service. This system is VERY well done and a great set-up in my opinion. I approved the services I wanted and declined the services I didn't. Easy! I called Capitol Automotive shortly before 9:00 am to see if they could get the parts in and work done in the next couple of days and was delighted to speak with John again. John said they were expecting the parts and would do their best to get it done by this afternoon! Although I don't have my truck back yet, I wanted to get this review out there because of the great service so far. WELL DONE! Gave a 4 star because the work hasn't been finished yet - If I get my truck back and the work is done correctly, definitely will update and be a 5 star.

4

John is knowledgeable and answered my questions. I saved money over the dealership doing the work, and received premium parts.

Carolyn thanks for bringing the Jeep to us and for the review. Hopefully we can provide you a five-star experience the next time you come in. We'd love to know what we could improve on in the future. Also know that everything we do is guaranteed for two years and 24,000 miles. Thank you again!

- Capitol Automotive
5

Jeff thanks for bringing the Ford van in and for the great review! Hopefully with the new starter you will get to 300k with that thing!

- Capitol Automotive
4

I am a Certified ASE Automotive Master Tech, retired. I am pleased with the work you have done on my vehicles. However your pricing is very high. As an example you quoted me $68.26 to replace my air filter. I can buy the air filer for $25.00 max at any parts store. So you want $43.00 for labor. I did it myself in 5 minutes. There are just 4 screws and the filter is in and out. When my vehicle was there you took the filter out to show that it was dirty and you still wanted to charge me for labor to replace it. I know you need to make a profit, but things like that are not fair.

1000 N Plaza St. Carson City, NV 89701 (775) 882-9000
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