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1

My second visit to capital was disappointing, my car is a 2010 I bought new. I agreed to pay $155 for a diagnostic on my power steering making noise I had also agreed on a couple other repairs, however I feel after they discovered the costly issue they being professionals would advise not putting anymore money into my car, instead they went ahead and did the other repairs. I feel they were just out to make money.

I‘m sorry we let you down. The hardest car for us to effectively service is one with over 200k miles and multiple issues. At your first visit you indicated the check engine light had been on for five years, it was running poorly, and was overdue for spark plugs. We agreed replacing them was a good step but might not resolve the rough run or the check engine light. Our tech inspected the vehicle (free of charge) and found it was overdue for an oil change, the air filter was clogged, the drive belt was-oil soaked and had a hole in it, the valve cover gasket was leaking, an engine mount was torn, the power steering fluid was dirty, and the vehicle needed tires. After reviewing and prioritizing the issues with our staff, you decided to replace the valve cover gasket in addition to the plugs. A plan was made to replace the next most-urgent items (clogged air filter and drive belt) at the next visit. At that visit you asked us to also diagnose a new power steering noise. In addition to the items found at the first visit, our tech found the front rotors were heat streaked, the power steering pump was leaking, the engine oil pan was leaking, transmission fluid needed service, and the oil change recommended 3k miles prior was still needed. Our tech replaced one lightbulb but found there were more extensive issues with the rear taillights and license plate bulbs that needed diagnosis. At this point you and our service advisor decided the total necessary repairs exceed the worth of the vehicle. His recommendation was to keep driving it as long as you can and save that additional money for a new one. The drive belt and air filter we felt were necessary to keep the vehicle going for at least a while longer. You authorized this work and it is warranted for three years/36,000 miles nationwide. Again, I apologize for letting you down. We have detailed inspection reports and pictures from both visits and would be happy to answer any questions you have. When a vehicle has over 200k miles and several issues the options become complicated. We try to thoroughly inspect all the systems to help our customers decide when a vehicle should be retired or if more repairs should be done. Even if a vehicle is at the end of its life there are still things that we recommend like fluid maintenance, safety items like brakes and tires, and in this case changing the damaged belt and clogged air filter. There are a lot of factors in these decisions such as budget, replacement vehicle availability, and sentimental value of the current vehicle. I know you felt like we were trying to get you to spend more money, but the opposite is true. Our advisor suggested that you might save the money to use on another vehicle and our technician spent several hours over the two visits inspecting the vehicle’s systems at no charge to get the data we needed to make our recommendations to you. We have considered not accepting vehicles with over 200k miles for just these reasons. There are no good options… spend a lot of money on a car that is almost at the end of its life, spend a little bit of money knowing it might leave you on the side of the road, or give it up and spend exponentially more on a newer vehicle.

- Capitol Automotive
5

Very thorough in the initial $155 of diagnosing the described problem and discovering other possible areas of servicing. I would definitely use them in the future.

5

Capitol Automotive treated me so well! They didn't treat me like an idiot and were so respectful. I can't say enough about them. I would reccomend them to everyone!

5

For years you've always performed outstanding service and repair work on my vehicles. Thanks

5

We moved here last January and have always been good in keeping up the maintenance of our vehicles. We had a very good mechanic that we had used for many years and were hoping to find someone here in Carson City that would also be a good mechanic, reliable and trustworthy. I used Capitol Automotive for the first time and was very pleased with my experience with them. John, the front desk receptionist explained what was done and what would be needed in the future. I felt good after picking up my vehicle and will surely use them again.

1

Went in for a brake issue, left with an engine issue. Weird coincidence, probably not. Now my truck is parked with a blown cylinder and I’m SOL.

Thank you for taking my call Barbara. I'm sorry that the truck is having a cylinder 1 misfire. It sounds like someone may have read the code for you and that your check engine light is on. If the light is not flashing it would be safe to drive it here. If you change your mind about having us check it at no charge, having it towed here at no charge, or even having us come to you and check it at no charge, we would be happy to do so. We would appreciate the opportunity to make it right. All of our work is guaranteed for three years/36,000 miles so if you change your mind please give us a call back. Thank you!

- Capitol Automotive
5

Capitol Automotive is conscientious down to the smallest job and detail. Recently one of my turn signal lights burned out, I brought in my car, turned out the socket was overheating. After ordering the replacement only to find the part had changed and no longer fit in my 2012 Fusion, Jeremy located the proper original part, ordered it and replaced both the socket and the bulb. This shop and its people are great. Kudos to Jeremy and Capitol Automotive for this job and excellent work in the past. I'm with them for life. Cheers, and God bless.

Bob, thank you so much for the great review. We will let Jeremy know what a great help he was to you. We appreciate your business!

- Capitol Automotive
5

These are so friendly and welcoming

Ruby thanks so much for bringing the Chevy to us and for the nice review. We appreciate your business!

- Capitol Automotive
5

Great service as always!

Thanks Jeff, we appreciate the time you took to leave the review and all of the various vehicles you and your family have brought to us over the years!

- Capitol Automotive
5

Thank you so much for taking the time to review our shop. We appreciate you!

- Capitol Automotive
1000 N Plaza St. Carson City, NV 89701 (775) 227-5752
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