Had some trouble with my truck. I had it towed from another shop who couldn't do the work (not their fault...it's a diesel) to Capitol Automotive in the late morning and spoke with John. He was very professional and courteous, saying they would probably be able to take a look at it the next day and let me know what the results were from the diagnostic. They must have fit it in later that same day because just before 8:00 am the next morning I received a text from Capitol Automotive with a link to a website showing me the results. This gave me the services they felt were mandatory (with a couple different options), pictures of multiple things they checked, and a few other service options that were suggested as well as the associated costs for each service! This system is VERY well done and a great set-up in my opinion. I approved the services I wanted and declined the services I didn't. Easy. I called Capitol Automotive shortly before 9:00 am to see if they could get the parts in and work done in the next couple of days and was delighted to speak with John again. John said they were expecting the parts and would do their best to get it done by this afternoon! Although I don't have my truck back yet, I wanted to get this review out there because of the great service so far. WELL DONE! Gave a 4 star because the work hasn't been finished yet - If I get my truck back and the work is done correctly, definitely will update and be a 5 star. UPDATE - Got my truck back and got to speak with John in-person. Very friendly and professional. I appreciated the extra care and time they took for my vehicle. Updated to 5 stars.
Ace thanks for the fabulous and detailed review - it really explains our process to everyone. Thanks also for bringing the Ram to us. I hope that new brake booster resolves the issue it was having. Everything we do is guaranteed for two years or 24,000 miles. Let us know if you have any questions or issues or if we can provide assistance in the future.
- Capitol Automotive