Reviews - Page 7 - Capitol Automotive

Jessica Frias

5/21/2024

John at capital automotive was very helpful and informative! Fit me in that day and found out what was wrong and was able to fix it before closing time.

Jessica, thank you so much for bringing the Chevy Trax in for us to check the low oil light out for you. Glad that it was something simple and easy and not more severe/expensive. Thanks for taking the time to leave a review... we appreciate you!

- Capitol Automotive

Jacob Motyer

5/20/2024

Best place in town Friendly, honest and professional Won't be going anywhere els

Jacob thanks so much for bringing the truck in and for taking the time to leave a review. We appreciate your business and your recommendation. Thanks again!

- Capitol Automotive

John Boury

5/16/2024

Guys were friendly and did the tasks assigned. A little pricey, but work was done on schedule.

Hi John, thank you for bringing the Nissan Rogue for your oil change. I'm sorry you thought it was pricey.... I don't think we did a good job of explaining the value for you. All of our technicians are master techs and we only do two oil changes a day. The majority of our work is diagnosis and general repair work. After the oil change service our technician spent approximately an hour thoroughly inspecting the vehicle and noting anything with text and pictures that might need addressing. We do this inspection for any new customers or every six months for our regular customers. Additionally, our service writer looked up the mileage and made a list of what the factory recommends for your vehicle at that mileage and made estimates for those items. That gives us (and you) a good baseline for the condition of your vehicle and helps you make a plan going forward. We aren't set up to be a quick lube shop and don't have any lube technicians here. Our oil change is sometimes not a fit for all customers who would prefer a quicker, cheaper oil change at say a Jiffy Lube or a Walmart. I just wanted to explain why our prices are slightly higher for oil changes here. Thank you again for your feedback.

- Capitol Automotive

Claire Walton

5/15/2024

I was happy to get an appointment quickly. I went in to get a diagnosis on my A/C, they were able to tell me the issue within a few hours. They also created a diagnosis profile for anything else that could use some work. I felt like their services were well priced. I would definitely recommend this place for diagnostics.

Claire thank you so much for bringing the Subaru Crosstrek in for air conditioning diagnosis and for taking the time to leave us a review. We appreciate your trust in us!

- Capitol Automotive

Myla Florence

5/10/2024

Always professional and caring staff. They have been taking care of my vehicles for years

David Vigil

5/10/2024

Truck is running great and is fun to drive again. Thanks guys

Kaya Wilson

5/10/2024

Capitol Automotive was there when no other place could get me in or figure out what was going on with my car. Turns out it was my crank shaft sensor! They were quick, friendly, and very thorough. I'll definitely be going back if I have any future car issues.

Kaya thank you for trusting us with the Hyundai and for taking the time to leave us the great review. We appreciate your business!

- Capitol Automotive

Carolyn Casselman

5/10/2024

The vehicle was ready the same day but it going to require another visit to get the camera installed.

Hi Carolyn, it seems as if we didn't explain the process well. Our technician diagnosed the intermittent camera issue and found a defective C497 connector (did not have the correct voltage). This connector is no longer available so I technician spent another hour cutting it out and repairing it. Once repaired, the camera still did not work intermittently and the technician found another issue with the wiring harness where it goes through the tailgate. That part is still available but not available same day in Carson City. We would be happy to order and install that for you. Your husband told our service advisor that he was going out of town and would be in touch with us when he returned. Please let us know if you have any questions. Thank you for your business!

- Capitol Automotive

Jennifer Pence

5/9/2024

I have gone to capital automotive for all of my car issues/repairs since I moved to Carson City three years ago. Once I found them, I quickly realized that I would not need to “shop around” for a quality mechanic in the area, because I had already found one! All of the staff are friendly and helpful, and willing to explain mechanical issues in basic terms for me to understand the problem and how they are going to fix it. They are quick and efficient, easy to get ahold of, and always provide quality service.

Hi Jennifer, thank you so much for bringing the Honda to us over the years and for taking the time to leave a great review. We look forward to helping you with your vehicle (but not too often LOL) for maintenance in the future.

- Capitol Automotive

Chuck Sutter

5/8/2024

The folks at Capitol Automotive are all around great. Friendly and very good at explaining problems they find with your vehicles. As they do inspections on your vehicle they take photos that they can share with you while explaining what is going on, I like that. I've been using them for several years now and will keep on doing so. I recently had the miss fortune of needing to bring 2 vehicles to then on the same day, they got us a ride home when the second vehicle broke down and got them both back to us the same day. I would recommend then for auto repairs no problem.

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