5

Excellent service, very professional, extremely courteous and knowledgeable. They took me in at exactly my appointment time and finished quicker than expected! I am definitely using them again. Thanks guys! Service: Wheel alignment

Thank you for the review Bernadette and for bringing in the Cadillac. We appreciate your business!

- Capitol Automotive
5

Had a great experience bringing in my car for oil change service and general inspection. The team was prompt and thorough with their analysis. Really liked that they emailed a report with pictures on what was done and things they checked/recommended. Will definitely be returning for future car service needs. Service: Oil change

Thanks for the review Jim! We appreciate you bringing the Porsche in; and look forward to servicing it again (hopefully not too) soon.

- Capitol Automotive
5

I was a little nervous taking my car here as I had never used a mechanic before and have always done my own work. Great communication and honesty from these folks. They called to update me every step of the way. Had some issues with a dealership afterwards, and Marcus the owner went out of his way to call and speak with them multiple times. An honest shop that stands by their work with an owner who makes sure his customers are taken care of. Service: Engine repair

Thanks for the review Calvin. I'm glad we were able to help with the Jeep Grand Cherokee!

- Capitol Automotive
5

Thanks Rob! Hope to see you and the Impreza soon!

- Capitol Automotive
4

Thanks Randy! I hope the repair to the Passat is working out well and you will give us the chance to earn a higher review next time!

- Capitol Automotive
5

Thanks Matthew! We appreciate you stopping in!

- Capitol Automotive
4

Fair

Hi Annamarie, we don't have a customer with your name in our system. Would you mind giving us some more information to go on? If you have been a Capitol Automotive customer we would love to ensure you were delighted with our service!

- Capitol Automotive
4

Totally understand the 69 charge for diag time and why you charge it. When the customer comes in and tells you what is wrong and what needs to be done. I think maybe you should wave the diag fee?

Hi Susan, we appreciate your question because we get asked this a lot. In your case, your husband did identify for us that the leak was power steering fluid; so we charged him a half hour of diagnosis vs. our standard one hour of diagnosis for an unspecified leak. Our technician lifted the vehicle and cleaned the area to determine what was leaking. After letting the cleaned vehicle run, he found the power steering pressure hose was leaking - not the pump. Often the pump will leak and run down the hose making it look like it is the hose. This is why we like to take the time to verify exactly what is leaking - it saves money for our customers in the long run. Our technician determined the pump was operating as desired and was dry after cleaning. We would have hated you to replace the hose only to find the pump was also a problem. All of our technicians are ASE master certified technicians. The benefit of that is we are known locally for our diagnosis skills and are often asked to diagnose vehicles by other repair shops. The down side of that is that our diagnosis fees are higher than some other shops. We don't apply the diagnosis to the repair because the time is actually used by the technician before a repair is begun. We've found that most shops that say they apply the diagnosis fee to the repair actually just mark up the repair - which we do not do. We pride ourselves on our technical expertise and stand behind everything we do for 2 years/24,000 miles. We hope you will give us another opportunity to delight you in the future.

- Capitol Automotive
4

Hi Heather, we don't have a record of a customer with your name - but we appreciate your review nonetheless, thank you!

- Capitol Automotive
5

Great place

Thanks Stacy! Hope the jeep is doing well now.

- Capitol Automotive
1000 N Plaza St. Carson City, NV 89701 (775) 882-9000
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