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5

Excellent, ethical, competent and fair service center. Being the son of a mechanic, I learned decades ago what to look for in a mechanic. I have used a number of local mechanics for repairs I was not equipped to do myself, but have found Capitol Automotive to consistently be the best. That doesn't mean they can always diagnose and repair every problem right the first time. No one can. But guided by their ethics and experience, they use the right tools and knowledge to find and repair the problem most efficiently, rather than replacing part after part. They have earned my business time and time again and I will continue having them work on my personal and business vehicles.

5

The staff are super friendly, the service is excellent, they don't try to upsale a bunch of stuff you don't need and they're honest. I found my auto techs.

Melissa, thank you for the great review and for bringing your vehicle to us. We appreciate you!

- Capitol Automotive
5

Engine light coming on and off. Always can trust them to take care of problem as quickly as they can.

Cora thank you so much for your continued patronage. We appreciate you!

- Capitol Automotive
5

👍

Thanks for bringing the Element to us and for the great review! We were so sorry to find that your catalytic converter was stolen - unfortunately a common happening these days .

- Capitol Automotive
5

Honest, great communicators, excellent technicians…..what’s not to like?

Hi Robert, thank you for bringing the hybrid Escape to us and for the lovely review. Let us know if we can be of service in the future!

- Capitol Automotive
5

Great customer service, made repairs in a very timely manner! Extremely helpful and honest.

Hi Jason, thank you for bringing the Sierra to us and the great review. Glad we were able to get that brake issue resolved. Thanks again!

- Capitol Automotive
5

Hi Jesus, thank you for bringing the BWM for us for the cooling system issue. We appreciate your business and your review!

- Capitol Automotive
5

I took my car here two times just three weeks apart! (It's got pretty high mileage so it's been having a lot of things come up that I have to get fixed) They do such a good job, fairly inexpensive compared to other places, and they work fast! I don't think I will ever take my car anywhere else to get it worked on. Thank you Capitol Automotive!

Hi Bre, thank you for bringing the Rav 4 to us and for the great review. Hopefully all of the maintenance items you took care will keep it running great for a long time!

- Capitol Automotive
4

Edit: so due to the repair quality I still give 1 star for my experience but 5 stars for their customer service. I spoke to Lisa and the issue has been resolved. So I had capitol auto work on my wife's jeep over winter while I was working. Rarely do we have shops touch our vehicles as we handle our own work, but due to unforseen circumstances we needed a shop to repair it. We had them perform a trans service and make lines for the transmission cooler and diag leaks. Well they said the leak was from a bad trans pan and cut and flared hard lines to repair the trans lines. Well we get recommended a BG brake fluid flush instead of the obvious brakes, tie rods, track bar, hubs and other things we knew needing done, but they marked as OK for their safety check. We take the vehicle back and not even 200 miles after leaving the shop we go up Spooner grade and smell ATF and the cab fills with smoke. Pull over and ATF is everywhere. Have it towed back to my house and look and see a NEW transmission line that wasn't flared and a cut hose spewing fluid. Called and they want me to use their tow service. I say ok and tried 3 times to get a tow to no avail. I patch the jeep up and drive it there safely. They proceed to fight me for the tow check, which they gave me eventually, and tell me they will clean it and repair it. I say ok. I get a call, after being in the shop not even 200miles before and told its fixed but there is another leak. After paying for leak diag on the 1st visit they tell me the neutral safety switch o ring is dumping fluid. They don't just fail someone missed it. I stead they tell me they can fix it for 2 hours of labor and $50 for a $15 part when I have it in for A TOWED COMEBACK. We get the jeep back and it's still covered in ATF. We washed it ourselves since someone can't do their job. Now being about 5 months later, we notice a drop under the jeep and it's more ATF. This time coming from the pan. They couldn't even seal a pan correctly. I spent almost 10years as a mechanic and this is the sloppiest work I've ever seen. I will never go back or recommend them to a soul. First 3 pics are how we got it back and last 6 pics are on 50 on the road.

Mike, thank you for updating the review and for taking the time to speak with you. As we discussed, I'm sorry we let you down and would have liked to have the opportunity to take a look at the vehicle, but completely understand why you would not want to bring it back after your experience. Having a repair fail is always a bad experience for both us and the customer and we apologize again for your experience with us. I know that even the full refund can't compensate you for the extra time you spent dealing with the subsequent breakdown and appreciate your understanding.

- Capitol Automotive
5

They were fast and professional. Gave me good advice and didn't take advantage of a bad situation. I would highly recommend them to everyone!

Hi Rex, thank you for bringing the Honda Odyssey to us. Sorry that we found the timing belt to be broken. Hopefully we can be of service again in the future for a happier reason.

- Capitol Automotive
1000 N Plaza St. Carson City, NV 89701 (775) 227-5752
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